Shipping and Returns


General Information
- We usually need 2-3 business days to prepare and pack your order for mailing.
- Local delivery, within Hong Kong, will take 1 to 2 days.
- Duration of overseas delivery depends on the shipping option you choose, more information below.

Standard Shipping

- Usually 2 to 4 weeks, with tracking number
- Destination Postal Service will handle delivery once parcel reaches your country
- Reliability of parcel status update depends on Destination Postal Service
- Delay may occur due to high mail volumes or less frequent flight under pandemic situation, might take extra 2-3 weeks to deliver.

Express shipping by Fedex or DHL express

- Usually 4 to 7 days, with tracking number
- Faster & safer, recommended for high value orders
- Status update is prompt & delay is extremely rare

Process for Delayed Shipment
- If you experience any delays or suspect that your parcel might be misplaced, please contact us for assistance.
- We will engage Fedex or DHL express to investigate the status of parcel.
- After investigation concludes parcel is lost, Buyer can choose a full refund or get a replacement.
- Duration of investigation usually takes 1-3 days; and investigation can start any time.

Return Policy:

Each custom business card we make are made to order and produced just for you. That means once it is produced, it will be extremely challenging for us to re-purpose it should you decide that you do not want it. Therefore, we will not be able to accept returns unless the card was defective when shipped.